PONYINWW™ · INFORMATION & SUPPORT
Contact Us
A helpful place to start, before or after your order.
ponyinww™ is owned and operated by Guangzhou Xuanbo Yufeng Supply Chain Co., Ltd.
How We Can Help
- Product materials, measurements, care, and included items.
- Order information, correction requests, and cancellation inquiries.
- Tracking updates, missing deliveries, and shipping questions.
- Returns, refunds, and damaged or incorrect items.
- Privacy requests and questions about our website.
Contact Our Team
Email service@ponyinww.com or call +86 15794974698.
Customer Service Hours: 8:00–17:00, China Standard Time (UTC+8).
Messages received outside these hours will be reviewed during the next service period.
What to Include
- Your name and the email address used at checkout.
- Your order number, if your question concerns a purchase.
- The product name and a clear description of your request.
- For damaged or incorrect deliveries, photographs of the item and packaging where reasonably available.
Please do not send passwords, full payment card numbers, or card security codes.
Order Changes
Contact us promptly if your delivery address or order details need correcting. We will check the current fulfillment status; changes or cancellations may no longer be possible after dispatch.
Business Address and Returns
No. 1, South Street, Team 7, Qingbu Village, Xinya Street, Huadu District, Guangzhou — (Portion: Shop 101) (Airport Huadu)
This is our business address. Please contact us for return instructions and the appropriate return destination before sending a package.