Terms & Conditions

Scope

These terms govern purchases through ponyinww.com. Read them together with our Shipping Policy, Return & Refund Policy, and Privacy Policy. By placing an order, you agree to the applicable purchase terms, subject to mandatory consumer protections.

Eligibility and Order Details

You must have legal capacity to enter a purchase contract or use the store with appropriate authorization. Provide accurate contact, delivery, and payment information, and use a payment method you are authorized to use.

Products and Availability

Read individual listings for materials, dimensions, included items, care, and safety. Dimensions are approximate, and screen displays may affect perceived colors. Natural acetate marbling may vary. These variations do not excuse material differences from the description or limit your rights.

Items are subject to availability. If a material error or stock issue affects your purchase, we will contact you about correction, alternatives, or cancellation and any necessary refund.

Prices and Payment

The price and currency shown at checkout apply to your order. Shipping charges and taxes collected by us are shown before payment. Import charges assessed separately may apply as explained in our Shipping Policy. Payment must be authorized before fulfillment.

Order Acceptance and Changes

An automated order acknowledgment confirms receipt of your request. We may need to verify payment, stock, or delivery details before accepting and fulfilling it. If we cannot fulfill an order, we will explain the issue and refund any amount collected for unfulfilled items. Contact us promptly for changes; requests depend on fulfillment status.

Delivery and Returns

Shipping options and available estimates are provided during checkout or in order information. See our Shipping Policy for details. Return requests follow our Return & Refund Policy, including the 30-day change-of-mind request period.

Safe Use

Use products only as described. Our pony motifs appear on adult accessories; they do not make the products toys. Keep small parts away from children and follow product-specific cleaning and safety instructions.

Responsibility and Consumer Rights

We remain responsible for obligations that cannot lawfully be excluded. These terms do not remove legal guarantees, rights relating to defective goods, or other mandatory remedies. We do not exclude liability where prohibited by law.

Questions and Changes to Terms

Contact service@ponyinww.com about a purchase concern so we can seek a resolution. Updated terms apply to future orders and do not retroactively remove the rights attached to an existing purchase. Mandatory protections of your place of residence remain available where applicable.